FREQUENTLY ASKED QUESTIONS
Is the Timekeeper Set really free?
Yes, the set is completely free! As a sign of our customer-friendliness, we give you the watch box, the tools and the cleaning cloth worth €89.99 free with every order/watch - perfectly tailored to your watch.
What is a Seiko Mod?
A Seiko Mod is an individually hand-crafted watch that consists of a high-quality Seiko automatic movement and custom-made aftermarket parts, often made of 316L stainless steel. Have you always dreamed of owning your perfect watch? Seiko Mods aim to make luxurious designs available to a wider audience without resorting to counterfeits, always using the best materials such as sapphire crystal or ceramic bezel.
How long does it take for my order to arrive?
Our team is working hard to process your order as quickly as possible. The delivery time is 9-14 working days . Since we assemble the watches ourselves, we ask for your understanding that production and shipping times are reasonable. For detailed information on delivery times, please visit our "Shipping & Delivery" page under section § 3 Delivery Conditions
Are the watches original?
We use high-quality watch movements to create unique watches inspired by world-class designs. Our timepieces are not replica Seiko watches , and we have no affiliation with the Seiko brand.
Can I adjust the size myself?
We include a tool kit for free to help you adjust the bracelet correctly. Please follow these instructions carefully to adjust the size of your bracelet: Directions.
Are the watches waterproof?
Our watches are designed to be waterproof so they can be worn every day. They are protected against minor splashes but are not intended for swimming or bathing. To ensure the lifespan and optimal performance of your watch, we recommend avoiding prolonged contact with water.
Can I design my own watch?
Yes , to order a custom made watch, just send us a reference picture of the watch you want or the details of the modifications you want. We will assist you throughout the process. We offer a wider range of watches and variations than are currently listed on our website.
Delivery time and costs?
The entire processing time, from assembly to delivery, is usually 9-14 working days (Monday-Friday). We cover the shipping costs in full and any import duties in your country are already included in the price. This means there are no additional fees or costs when delivering your watch. Please note that delivery times may vary depending on the destination country.
How do I contact you?
If you have any questions or concerns, our customer service team is available to help. Orders are delivered within 9-14 business days. Please wait this period before contacting us about your order status. Send us a message via "Contact Us" by email or via Instagram DM - one message is enough. Thank you for your understanding.
How can I track my order?
You can easily track your order on our Track Order page. If you have not received an order confirmation or tracking information, please contact us with your order number.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this time, cancellations are no longer possible as production has already started. We will be happy to help you process your order.
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